Econet rolls out digital transformation

 Econet rolls out digital transformation

Econet rolls out digital transformation.

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LESOTHO, Maseru – Econet Telecom Lesotho this week started gradually unveiling digital solutions for homes and businesses.

The company had a few weeks ago promised to launch new digital solutions. The promise was made during of its Econet Business division. The new innovations are themed: “The digital experience you need”.

The first significant change has been the migration of consultations with key account managers to both Microsoft Teams and Zoom. This means key account customers can communicate with Econet key account managers virtually.

The effort is aimed at reducing foot traffic and in-person contact at branches and office, Econet Telecom Lesotho public relations manager Puleng Masoabi said this week.

“More importantly, this change provides wider, always available and easy access to Econet personnel while saving client’s time and improving customer experience,” Masoabi said.

“The company has also displayed Econet Business booths at the Pioneer and Maseru malls for viewing and product demonstration. The display includes exciting products for smart-home features such as wirelessly controlling lights, curtains, surveillance cameras and central heating at home.”

For the office, the digital solutions include phones that allow conference calling in the boardrooms, standard office and work-from-home products such as wireless printers, scanners and surveillance cameras that work seamlessly with Econet’s Data & WiFi packages, Masoabi said.

Econet general manager: sales, Lebohang Ramaisa, said the idea is still to showcase a host of other solutions, products and services that meet customers’ needs as part of the company’s digital transformation pillar.

“We promised customers digitally transformed future and intend to walk the talk.

“I am getting excited just thinking about it because these are the solutions that most people have only seen on TV and now Econet can offer them at their fingertips.

“We can now stop imagining how it would be like to check security surveillance cameras at anytime from anywhere on your phone,” Ramaisa said.

Customers can view the demonstration at Maseru and Pioneer malls in Maseru.

Silence Charumbira

Silence Charumbira is a journalist based in Maseru, Lesotho. He has vast experience having trained and worked in Harare for both state-owned and private media. He freelances for several international and regional papers among them The Guardian. View reputable reputation at The Guardian. He has interests in climate change reporting as well as illicit financial flows reporting with a thrust on how these phenomena affect people’s daily lives. He loves traveling, photography, reading, and writing.

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